Product Design + Strategy

AI Experience Design

Information Architecture

Admin UX

Retire Homes

Designing for discovery, decision-making and admin operations

An Australian marketplace helping people discover, understand and compare retirement villages and available homes.

Industry

PropTech

Year

2026

SRP

Challenge

Challenge

Make one of Australia's most complex property decisions easier to navigate and compare.

Retirement village information is fragmented across operators, with inconsistent pricing, available homes, contracts, ongoing costs, exit fees, services and terminology making meaningful comparison difficult.

Solution

Solution

Define the product from the ground up, then design the entire marketplace ecosystem around it.

I shaped the product strategy and marketplace model, structured operators, villages and homes into a consistent data system, and designed search, filters, maps, location discovery, village and property pages, cost experiences, content, operator tooling and future AI capabilities.

  • RetireMate AI Assistant

    RetireMate uses conversational search to turn complex criteria into relevant village recommendations.

  • Enquiry Form

    RetireMate turns AI-assisted discovery into a simple, personalised enquiry experience.

  • SRP

    RetireHomes' search experience brings location and inventory together to make village discovery more intuitive.

  • Compare Units

    RetireHomes' comparison experience brings costs, features and village information together for easier side-by-side evaluation.

  • RetireHomes' location experience creates a clear path from broad geographic discovery to relevant local options.

RetireMate AI Assistant

RetireMate uses conversational search to turn complex criteria into relevant village recommendations.

Enquiry Form

RetireMate turns AI-assisted discovery into a simple, personalised enquiry experience.

SRP

RetireHomes' search experience brings location and inventory together to make village discovery more intuitive.

Compare Units

RetireHomes' comparison experience brings costs, features and village information together for easier side-by-side evaluation.

RetireHomes' location experience creates a clear path from broad geographic discovery to relevant local options.

Outcome

Outcome

A scalable marketplace that turns fragmented retirement village information into a structured discovery experience.

One product system now connects the underlying data with search, geography, inventory and detailed village and property experiences, creating the foundation for richer comparison, operator services and future product capabilities.

RetireMate AI Assistant

© 2026 Carolina Ferrarello